Monday, April 11, 2011

Internet Explorer cannot download Query to Excel

ISSUE: When running a query through the web and selecting Run to Excel the users are receiving
the following error:

Internet Explorer cannot download q/ from < domain name >
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

SOLUTION:

1. Check the settings on the WebProfile for the Profile Name used.
 Navigation:
Peopletools-->Web Profile-->Web Profile Configuration.
On the "Caching" tab set the "Cache Generated HTML" and "Cache Homepage" flags to "On" if those are unchecked.

2. Restart the webserver.

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