This is due to one of 2 browser settings:
1) Pop up blocker is enabled. Need to disable pop up blocker. On browser go to: Tools > Popup blocker and select disable. This could be set in your Internet Security settings page.
2) Browser Security set too high. To resolve this navigate to: Tools > Internet options > (Security tab) and on the Security tab select Trusted sites. Next, add the PeopleSoft domain to Trusted sites. Then, change the Security setting for Trusted sites from CUSTOM, MEDIUM or HIGH to MEDIUM LOW or LOW.
Or as alternative Workaround :
2b) you could Click on the Security tab. Then for both Internet and Trusted sites. Click on custom level and scroll down to Downloads and set the 'Automatic Prompting for file Downloads' to enabled.
1) Pop up blocker is enabled. Need to disable pop up blocker. On browser go to: Tools > Popup blocker and select disable. This could be set in your Internet Security settings page.
2) Browser Security set too high. To resolve this navigate to: Tools > Internet options > (Security tab) and on the Security tab select Trusted sites. Next, add the PeopleSoft domain to Trusted sites. Then, change the Security setting for Trusted sites from CUSTOM, MEDIUM or HIGH to MEDIUM LOW or LOW.
Or as alternative Workaround :
2b) you could Click on the Security tab. Then for both Internet and Trusted sites. Click on custom level and scroll down to Downloads and set the 'Automatic Prompting for file Downloads' to enabled.
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