ISSUE:
What is PeopleSofts recommended Query to Excel Desktop settings for a Client PC?
SOLUTION:
Please verify that the Client PC is setup as recommended for downloading Query results to Excel:
1) Right-mouse click on the Start button and open the Windows Explorer
2) Go to Tools > Folder Options > File Types > and scroll down until you see XLS > highlight XLS and then hit the Advanced button
3) Make sure the only check-box that is checked is the one titled, "Confirm open after download"
Next, check the following:
1) Open a new browser session
2) Tools > Internet Options > Advanced > and scroll down until you see the Security section
3) Uncheck (if checked) the box titled, "Do not save encrypted pages to disk"
If the User is still having problems, please try clearing the PCs browser cache.
If using Windows Vista, try the following:
Start Internet Explorer > Select the menu Tools and the sub-menu Internet Options and there the second Tab: Security. Make sure that the first icon of the world: Internet is selected. Then choose Custom level > Scroll down to: Downloads > Make sure that 'automatic prompting for file download' is checked.
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